Krystal Grand Cancun's Services

Fun and relaxation spaces for all ages

Our guests can enjoy 4 pools and top-class facilities with everything they could ever need. Pool bar, kids’ pool, and adults-only pool exclusively for Level Club guests. Our hotel puts on the best entertainment for young and old alike.
The little ones can make memories that last a lifetime at Kamp Krystal*, with no shortage of activities: arts and crafts, fun games, and activities, in a safe environment perfectly adapted to kids up to 10 years of age.

If it sounds like your thing, there’s the Beach House Spa, where you can unwind in one of our 5 treatment rooms while getting a massage, facial treatment, or taking advantage of any number of spa services. In our beauty salon you can get a manicure, pedicure, haircut, and styling for weddings and special occasions; not to mention our steam room. All accompanied by a delicious cocktail.

A refreshing welcome
At Krystal Altitude Cancún we’d like to spoil you, which is why guests are offered a welcome cocktail upon arrival and can enjoy refreshing drinks at the different bars and restaurants, with beach and pool service.
Our flavors
Enjoy our gourmet specialty and themed restaurants and discover that the culinary experience is different every time.
Snacks around the clock
Enjoy refreshing drinks in a range of bars and restaurants with beach and pool service.
Pools
You’ll be blown away by our 4 pools. While quenching your thirst with a delicious drink, the little ones also have a pool to themselves. You can take in stunning views of the sea from our Infinity Pool, exclusively for adults and Altitude Level upgrade guests. (Ask about upgrades)
Kamp Krystal*
Arts and crafts, games, and recreational activities will keep your little ones from 3 to 10 years old entertained, while giving you a break to relax. ● Opening Hours: 9:00 a.m. to 5:30 p.m. - Monday to Saturday (*) Opening times subject to change without prior notice
Adventure friends
Guests over 10 years can also take part in fun activities at Adventure Friends such as: ● Pool table ● Air Hockey ● Foosball ● Videogames ● Sports and videogame tournaments ● Open from 11:00 a.m. to 11:00 p.m. (*) Kids between the ages of 10 and 12 must be accompanied by an adult.
Beach House Spa
Spoil yourself in one of our Beach House Spa’s 5 rooms with a massage or facial treatment, or other services. We’ve also got a beauty salon where you can get a manicure, pedicure, haircut, and styling for weddings and special occasions. Or just relax in our steam room.
Gym
Make the most of our fully-equipped gym whether you want to keep up your workout routine or start getting fit with: ● Free weights ● Exercise benches ● Treadmills ● Elliptical Trainers ● Step Machines ● Machines for working the upper and lower body ● Smith Machine Opening Hours: 6:00 a.m. to 11:00 p.m.- Monday to Sunday (*) Opening times subject to change without prior notice
Room service ($)
We have room service ($) if you feel like a snack or meal at any time of day, as well as a minibar that’s stocked daily.

Additional services

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Tourist Information / Ticket sale
Cafeteria
Gym
Garden
Meeting rooms
Spa ($)
Fire prevention system
Medical service ($)
Access for disabled people
Photocopier
Elevator
Children's Club /Kamp Krystal
Luggage storage
Beauty salon ($)
Scanner
Massages ($)
Cots
Room service ($)